We happily accept returns in original condition (unused, unworn, and unaltered) with tags and liners attached for either a refund, exchange, or store credit. All return request must be made within 14 days after date of delivery. The refund, store credit, or exchange will be processed within 14 business days from date of returned package. We can only process a refund back to the original payment method and a restocking fee of $6.95 will be deducted from your refund per returned order and we do not refund any shipping fees. Items that are purchased on sale or at a discounted price cannot be returned or exchanged, and no exceptions will be made for any fit or sizing issues. If you are needing to begin your US return, please follow the link below.
We happily accept returns in original condition (unused, unworn, and unaltered) with tags and liners attached for a refund of the item returned, we do not refund shipping fees. All return request must be made within 14 days after date of delivery. The refund will be credited back to the original payment method within 14 business days from date of returned package. Please note, we do not provide return labels, or process exchanges, nor cover any cost incurred when shipping your return back. If you are needing to start your international return request, please email our customer service team through our contact page.
We are sorry to hear you have refused your package! Once our team has received your returned package, we will process a refund for the items, minus the shipping fee. If your order was placed with our free international shipping, then we will deduct the cost incurred for returning your suit back to our warehouse.
Our team ask for 1-5 business days to fulfill packages. Typically, we aim to fulfill all packages within 2-3 business days. Once your package has been fulfilled, an email will be sent confirming the tracking number.
Please note, we do not fulfill orders over the weekend and any expedited order placed after 12:30pm, will be fulfilled the following business day.
We fulfill all international orders via UPS expedited shipping. Once your order has been shipped, we ask for 1-16 business days for delivery. Please note, packages are subject to carrier delays and all international packages will incur taxes by their local government.
Oh no! Since the package was indicated that it was delivered, there are a few steps we suggest taking! Occasionally, packages are marked as delivered before they are physically at your address. Please allow 24 hours following a delivery confirmation before assuming that there is an issue with the delivery.
Contact your local post carrier and try to speak to your postal person directly, as sometimes they have a recollection of when and where they leave packages.
Make sure your mail area is secure, and leave a note to request that packages not be left unattended.
Is there a chance one of your neighbors mistakenly collected your package?
If you have completed all of the above, please visit UPS to file a claim and provide our team with this claim number.
We cannot be held responsible for orders that go missing after obtaining a “Delivered” status. Please ensure that you provide a shipping address that is attended during the day if your mail area is not secure. An official non-emergency police report must accompany all claims for packages not received after being marked "Delivered".
We ship all international packages via UPS Worldwide Expedited shipping and the shipping cost can vary depending on your location. Once you have entered in your location through our checkout page, the shipping fee will be displayed prior to finalizing your order. This cost can vary between $12-$50.
All international packages may be subject to taxes and duties. This charge is not calculated into the total price at checkout.The customer's country's local customs office will assess the additional customs fees and notify the customer of this additional charge by email, phone, or physical notice. The amount of the charge is completely at the discretion of one's local government.
We are legally required to claim the true price of products purchased and our shipping system automatically enters this information into the customs documents it creates.
Please note: If you used a discount on your order, your customs office assesses taxes based on the original retail price.
We are unable to offer a refund for taxes/duties.
Monday Swimwear is not held responsible nor can refund/reimburse for any taxes or duties charged by the customer’s local government. Any fees of this nature are the sole responsibility of the purchaser.
We process your order as soon as it's placed! Once an order has been placed we are unable to make ANY changes (This includes shipping/billing addresses, shipping method, inserting promo code, removing/adding/altering an item in your order etc.)
We have chosen our Monday Swimwear fabric for it's perfect combination of softness and resiliency. To keep your Monday Swimwear suit in pristine condition, please follow our care instructions listed below.
Wash your suit in fresh cold water as soon as possible after wearing. Ideally, soak your suit in a bowl or the sink for at least for 20 minutes before adding a small cap full of a gentle hand soap that contains no moisturizers, or a gentle detergent specifically formulated for fabrics with a high spandex content, such as the one made by The Laundress or Le Paume. Gently work the soapy water through the entire suit and make sure to rinse thoroughly in cold water until all soap is gone.
Lay your suit flat to dry in the shade on a towel and use caution to never ring out the fabric or hang it, which could cause stretching and wear to the delicate fabric.
Make sure your suit is completely dry before putting away.
Never, ever wash your suit in the washing machine, even on the delicate/hand-wash cycle. Water temperatures in washing machines are incredibly hard to regulate and the detergents made for machines are far too strong for swimwear fabric.
Sun cream, tanning cream, or chlorine can damage and discolor suits, so use caution to limit exposure of these products to your suit. Be cautious as rough surfaces as this can cause pulling and snagging of the delicate fabric.
Caring for your suit in the appropriate manner is the best way possible to ensure that it will not deteriorate in an untimely manner.
We are unable to assume responsibility for any damages the suit may incur if cared for otherwise.
Our online store is the only place in the world to buy original Monday Swimwear. We do occasionally host Pop-Up shops worldwide, in order to know when and where you can stay up to date through our email subscription and social media pages!
All the carriers are experiencing above normal volumes and are not keeping up with the higher than normal demand. UPS actually is doing better than most, FedEx next best, USPS is doing the worst. They are 14 days behind in some areas. It is common right now for USPS tracking to not be synchronized with actual deliveries.
UPS has hired third parties, leased equipment, more staging space and temporary workers to get caught up. Unfortunately service sometimes is a bit compromised with all of this happening. But in the big scheme of things it’s usually a small percentage. UPS and FedEx have set up commercial access points for consumers to ship to with greater reliability in certain areas if desired by consumers. Another solution would be to use Route. They would work directly with the clients to process the delivery failures, do full refunds or reship items at no additional cost. From UPS we can expect approximately 95% reliability in delivery performance during this time.
At the onset of the Covid-19 pandemic, both FedEx and UPS suspended service guarantees, citing that business closures and above Peak Season volumes had impacted their ability to meet high standards of delivery service. However, both carriers have exception codes that invalidate money-back guarantees.
FedEx service performance has been trending worse than UPS thus far during the pandemic. On-time percentage is in the low-90s for most weeks, which is a big lag behind their pre-Covid performance. FedEx maintains separate networks for Ground, SmartPost and Express, which makes them less flexible than UPS in this new environment.
In accordance with local governments, the Public Health Department and the Governor of California guidelines, our fulfillment center employees maintain at least six feet distance to ensure the safety of their health and to ensure orders are processed with minimal contact. For more information about social distancing practices, click here.