WHEN WILL MY ORDER ARRIVE?
Domestic orders are generally delivered within 2-5 business days.
WILL I GET A TRACKING NUMBER?
An email will be sent once your order has been dispatched. If you do not receive one, please email email@example.com and let us know. Some orders will require a signature. Please ensure your delivery address is attended during business hours. We cannot be held responsible for orders that go missing after obtaining a “Delivered” status and claims must be taken up with your local courier branch.
WHICH COURIER DO YOU USE?
We use FedEx Home Delivery as our standard domestic carrier. DHL Parcel International Direct as our standard international carrier. We also offer expedited options for both domestic and international orders.
Once your order has been processed we cannot revise it. This includes size/color/style/quantity changes and billing/shipping address revisions. We are unable to offer price adjustments (we cannot apply discount codes to orders after they have been placed)
We will happily accept unworn, unwashed, and unaltered merchandise in original condition with original tags attached for a return or an exchange (exchanges only for domestic purchasers) within 14 days after date of delivery. All item(s) will undergo a detailed inspection once received. If the returned item(s) do not meet our outlined standards for return, then the item(s) will be returned to the customer’s original shipping address. Once item(s) pass inspection we will credit the original payment method/issue store credit within 14 business days of receipt of the returned item(s).
We do not accept exchanges or returns for any markdown items (e.g. purchases ordered during the end of season sales). All items purchased during this time are considered final sale.
DOMESTIC RETURNS & EXCHANGES
Once your item(s) are approved per our returns policy, we will promptly issue a refund or exchange. Please note that there is $5.95 returns fee assessed on all returns/exchanges.
How do I process my Domestic Return or Exchange?
- To initiate a return click here
- Fill in your order number and zip code
- Click “START RETURN”
- Select the item(s) you wish to return/exchange
- Once your request is complete, you will then have access to a return label
If you are having trouble completing or initiating your return/exchange, please contact us at firstname.lastname@example.org.