Shipping policy
When will my order be fulfilled?
Our team requires 3-10 business days to fulfill orders. Once your package is on its way, you’ll receive an email with your tracking number. During peak holiday seasons or sale events, fulfillment may take a bit longer, so please allow up to 7 additional business days for delivery.
Please note that orders aren’t processed over the weekend, and any expedited order placed after 12:30 PM will be fulfilled on the next business day. Additionally, express shipping may be temporarily unavailable during busy periods.
If I am located in the US, when will my order arrive?
Once your order has been fulfilled, please allow 3-12 business days for delivery. Keep in mind that carrier delays may occur.
We do not ship or deliver on weekends, and some orders may require a signature upon delivery.
For express shipping, orders must be placed by 12:30 PM PST to ship the same business day. Expedited orders placed after 12:30 PM PST will ship the following business day and are delivered Monday through Friday.
Additionally, express shipping may be temporarily unavailable during busy periods.
How does your expedited shipping work?
We offer both overnight and 3-5 business day express shipping options. Expedited orders placed before 12:30 PM PST, Monday through Friday, will ship out the same day.
Orders placed after 12:30 PM PST will ship on the following business day. Please note, we do not ship or deliver on weekends or holidays. Please be aware that express shipping may be temporarily unavailable during peak periods.
For Overnight Shipping:
- Orders placed on Thursday before 12:30 PM PST will arrive on Friday; after 12:30 PM PST, they’ll arrive on Monday.
- Orders placed on Friday before 12:30 PM PST will arrive on Monday; after 12:30 PM PST, they’ll arrive on Tuesday.
My package says "delivered" but I haven't received it, can you assist?
If your package is marked as delivered but you can’t locate it, don’t worry—our Route Shipping Insurance can help cover lost packages. We highly recommend keeping this insurance with your purchase for peace of mind. If you have Route Insurance, you can file a claim through this link: https://claims.route.com
Before reaching out to Route, here are a few steps you can take:
- Allow 24 hours after the delivery confirmation, as packages sometimes arrive shortly afterward.
- Contact your local post carrier and speak directly to your postal worker, as they may remember where they left your package.
- Ensure your mail area is secure, and consider leaving a note requesting that packages not be left unattended.
- Check with your neighbors to see if they mistakenly collected your package.
If you’ve completed these steps and still can’t find your package, please visit the carrier to file a claim. Please note that we cannot be held responsible for orders marked as “Delivered” or for packages covered without Route Shipping Insurance.
To avoid future issues, ensure you provide a shipping address where someone can receive the package during the day if your mail area isn’t secure. For packages marked as “Delivered” but not received, an official non-emergency police report must be included with any claims.
International Shipping
If I am located outside of the US, when will my order arrive?
Once your order has been fulfilled, please allow 3-12 business days for delivery. Keep in mind that carrier delays may occur. During peak holiday seasons or sale events, fulfillment may take a bit longer, so please allow up to 7 additional business days for delivery.
If I refused an international package, will I receive a refund?
We are sorry to hear you have refused your package! Once our team has received your returned package, we will process a refund for the items, minus the shipping fee. If your order was placed with our free international shipping, then we will deduct the cost incurred for returning your suit back to our warehouse.