FAQs

The following applies to purchases made during our End of Season Sale:
Items discounted 20% to 30%:
These items are eligible for store credit only if the return request is made within 14 days of delivery. They are not eligible for a refund.
Items discounted 40% or more:
These items are considered Final Sale and are not eligible for a return, exchange, store credit, or refund.
Items marked Final Sale:
Any item marked Final Sale at the time of purchase is not eligible for a return, exchange, store credit, or refund, regardless of the discount percentage.

Policy:
No price adjustments on previous purchases. Loyalty rewards and promo codes cannot be applied to already discounted items/orders. Marked down items follow our end of season sale return policy.

🇺🇸 United States: A prepaid return label is included. A returns processing fee applies: 4% of the total return value, with a $6.50 minimum and $18 maximum per return order. Shipping fees are non-refundable.

🌍 Australia, New Zealand, UK, Germany, France, Switzerland, Canada, and UAE: A prepaid return label is available for a flat rate of $15 USD (AU/NZ: $20 AUD). Additional handling fees may apply.

Canada exception: You may be eligible for a full refund of duties and taxes paid on returned items, per Canadian customs and duty drawback rules.

All other international destinations: Prepaid labels aren't currently available. You're responsible for arranging and covering your own return shipping, along with any customs documentation, duties, and taxes — we're unable to cover these costs.

• All international returns must be shipped to our US warehouse
• If your return is delayed, refused, or sent back due to customs issues, it won't be considered received and won't be eligible for a refund.
• Any taxes or duties charged on the return shipment are not covered by us.
• We recommend always receiving a receipt when dropping off your return. We do not recommend placing your return in a dropbox. If your return is lost and you have no proof of the return being sent out, we are unable to process your return.
  

Yes!

• Online purchases can be returned or exchanged in-store
• In-store purchases can be returned or exchanged online

A few things to keep in mind:

• Returns are only accepted for orders placed on mondayswimwear.com or at one of our retail locations. Items bought through an independent or third-party retailer must be returned through that retailer
• Items must be in original condition — unused, unworn, unaltered, with tags and liners attached — and returned within 14 days of purchase

Find one of our store locations here.

Yes, you have the option to purchase your own return label for returns.

Please note that the return fee is separate from our shipping fee and Route Shipping insurance, both of which are non-refundable.

Start a return by using our Return Portal.
Have questions about a specific order? Reach out to our support team and we're happy to help!

Our team requires 3-10 business days to fulfill orders. Once your package is on its way, you’ll receive an email with your tracking number. During peak holiday seasons or sale events, fulfillment may take a bit longer, so please allow up to 7 additional business days for delivery.

Please note that orders aren’t processed over the weekend, and any US expedited order placed after 12:30 PM will be fulfilled on the next business day. Additionally, express shipping may be temporarily unavailable during busy periods.

Once your order has been fulfilled, please allow 3-12 business days for delivery. Keep in mind that carrier delays may occur.

We do not ship or deliver on weekends, and some orders may require a signature upon delivery.

For express shipping, orders must be placed by 12:30 PM PST to ship the same business day. Expedited orders placed after 12:30 PM PST will ship the following business day and are delivered Monday through Friday. 

Additionally, express shipping may be temporarily unavailable during busy periods.

Once your order has been fulfilled, please allow 3-12 business days for delivery. Keep in mind that carrier delays may occur. During peak holiday seasons or sale events, fulfillment may take a bit longer, so please allow up to 7 additional business days for delivery.

We offer free standard shipping for US items over $200 pre-tax and pre-shipping. If your US order is under $200, our standard shipping can vary between $8-$10.

If you are needing to expedite your package, we offer overnight and 2-day delivery. This expedited shipping cost can vary between $18-$40.

Please note, we do not fulfill orders over the weekend and any expedited order placed after 12:30pm, will be fulfilled the following business day.

We offer both overnight and 3-5 business day express shipping options. Expedited orders placed before 12:30 PM PST, Monday through Friday, will ship out the same day.

Orders placed after 12:30 PM PST will ship on the following business day. Please note, we do not ship or deliver on weekends or holidays. Please be aware that express shipping may be temporarily unavailable during peak periods. Please note, this is exclusive to US.

For Overnight Shipping:

• Orders placed on Thursday before 12:30 PM PST will arrive on Friday; after 12:30 PM PST, they’ll arrive on Monday.
  
• Orders placed on Friday before 12:30 PM PST will arrive on Monday; after 12:30 PM PST, they’ll arrive on Tuesday.

If your package is marked as delivered but you can’t locate it, don’t worry—our Route Shipping Insurance can help cover lost packages. We highly recommend keeping this insurance with your purchase for peace of mind. If you have Route Insurance, you can file a claim through this link: https://claims.route.com
Before reaching out to Route, here are a few steps you can take:

1. Allow 24 hours after the delivery confirmation, as packages sometimes arrive shortly afterward.
   
2. Contact your local post carrier and speak directly to your postal worker, as they may remember where they left your package.
   
3. Ensure your mail area is secure, and consider leaving a note requesting that packages not be left unattended.
   
4. Check with your neighbors to see if they mistakenly collected your package.

If you’ve completed these steps and still can’t find your package, please visit the carrier to file a claim. Please note that we cannot be held responsible for orders marked as “Delivered” or for packages covered without Route Shipping Insurance.
To avoid future issues, ensure you provide a shipping address where someone can receive the package during the day if your mail area isn’t secure. For packages marked as “Delivered” but not received, an official non-emergency police report must be included with any claims.

Route automatically connects to everything you’ve ordered from all your favorite retailers while allowing you to visually track your packages, anytime, anywhere. Add Route Package Protection at checkout with partnered merchants and unlock full package protection and seamless resolution for order issues.

Go to claims.route.com. Note: We refund the cost of the item(s) alone when approved. Shipping costs, taxes, and the Route premium are not included. Route also does not pay custom/duty fees. 

You can view your deliveries in the Route mobile app to get a real-time view of where all of your packages are. On the MAP screen, you can swipe through cards or zoom into the map to see where packages are in-transit. Tap on a card to open up the Order Details page.  You can also see a list view of all your packages on the Orders screen. From there, you can tap on orders to see the order details which will provide info around where your order is in transit. Download the Route app for the iOs on the Apple App Store or for Android on the Google Play Store.

No. Discounts cannot be combined with other discounts or applied to Sale or marked-down products. This applies to both the Loving It and Obsessed loyalty tier discounts.

It’s easy - simply sign up here. After that, every order you place will go towards your Reward status. Your tier will upgrade automatically once you reach those lifetime spends.

All members will receive an annual gift from us on their birthday. As you shop more, you’ll earn more rewards.

Tier status lasts one year from the date you attain it. You can maintain the tier each year or upgrade into the next tier by hitting those spend thresholds.

Like all the best gifts, this one is a surprise. But here’s a little hint: it could be a discount, a freebie, or something just for you.

Yes! You can use your credits however you like. Spend them all at once or spread them out over a few purchases. You’ll have the option when checking out.

All you have to do is shop! Any rewards or benefits will be automatically applied to your account.

No, the rewards discount that is automatically applied to each order does not make your purchase final sale.

After completing "add your birthday" you will receive your points on the date you entered as your birthday. Birthday entries have a 24 hour processing period. If you entered a birthdate that has already passed or has the same date as the day you entered it, you will receive the discount the following year.

You can check your points balance on the Rewards page when you’re logged in.

Every time you make a purchase on our site, you will earn at least 1 point per $1 spent.

+5 points for instagram follow

+10 points Anniversary

+5 points for SMS Sign Up

+5 points for E-Mail Sign Up

Your points will appear on your account immediately.

Points do not currently expire. Should that ever change, we will notify you beforehand.

Any points earned for products refunded will be removed from your account.

Yes, customers retain their tier status for at least 12 months and have that period to maintain or move up to the next tier.

From the Rewards page, choose the product you’d like to redeem and select “add to cart”. If you don’t see the product in your cart, you may need to refresh the page.

Yes, let a store associate know you have Rewards benefits you’d like to use or redeem and they’ll help you out.

In the referral section at the bottom of our Rewards page, simply enter the email address of the person you’d like to refer, or share the referral link. Once they make a purchase, you’ll receive your reward.

Please note: referrals using the same address will be blocked.

If more than 30 days have passed since our last communication, the resolution previously provided will no longer be honored. We kindly ask that you follow up within 30 days of our initial offer or resolution to ensure we can assist you.

The prices on the website and any sales tax assessed in checkout (which is calculated based on your shipping address) are inclusive of any any import-related costs, including tariffs, duties, and taxes that we incurred in getting our products to our California warehouse, where your order will ship from. You will not incur any additional charges on delivery of your order.

We accept the following payment methods:
VISA
MasterCard
Discover
Amex
Apple Pay
PayPal

We process your order as soon as it's placed! Once an order has been placed we are unable to make ANY changes (This includes cancellations/shipping/billing addresses, shipping method, inserting promo code, removing/adding/altering an item in your order etc.)

We offer a detailed Fit Guide to help direct you to the right size in your Monday Swimwear. If you need any further assistance, please contact our customer service team through our contact page! 

We have chosen our Monday Swimwear fabric for it's perfect combination of softness and resiliency. To keep your Monday Swimwear suit in pristine condition, please follow our care instructions listed here.

Yes! You can now shop and try on Monday Swimwear in person at our new store location:

344 N Beverly Dr, Beverly Hills, CA 90210

We’d love to have you stop by and experience the collection IRL!

We ask for 1 business day to send out gift cards, please allow this time. We do not send out physical gift cards, we provide digital online gift certificates.

If you have an issue with your order, we always encourage you to contact our Customer Care team first — we’re usually able to resolve things much faster than your bank.

If a chargeback is filed, we will provide all relevant documentation to the card issuer as part of the review process.
In cases where chargebacks are filed without any attempt to contact our team first, or where we see repeated or abusive chargeback behavior, we reserve the right to limit or disable future purchases from that account or associated accounts.

Customers who file legitimate chargebacks (for example: true fraud, duplicate charges, or unresolved issues after working with us) will not be penalized.