FAQs

We happily accept returns in original condition (unused, unworn, and unaltered) with tags and liners attached for either a refund or store credit. All return requests must be made within 30 days after the date of delivery. The refund will be processed within 14 business days from the date of the returned package. We can only process a refund back to the original payment method and we do not refund any shipping fees. We do not provide return labels nor cover any cost incurred when shipping back your return.

For Canadian orders, we offer return labels and exchanges. However we charge a returns processing fee of $15 per return order and we do not refund any shipping fees. 

All Emma Pills items are final sale.

Items that are purchased on sale are final sale. They cannot be returned or exchanged, and no exceptions will be made for any fit or sizing issues.

If you are needing to begin your return, please follow the link here.

We recommend to always receive a receipt when dropping off your return. We do not recommend placing your return in a dropbox. If your return is lost and you have no proof of the return being sent out, we are unable to process your return.

We are sorry to hear you are needing to return! Please use this link to start your return.

The returns processing fee helps to cover in part the cost of the shipping label that we provide to send your order back to our receiving team.

Orders returned for a refund will incur the returns processing fee -- exchanges & orders returned for store credit do not.

Start a return

The returns processing fee helps to cover in part the cost of the shipping label that we provide to send your order back to our receiving team.

If you would like to provide your own shipping label, please reach out to our customer service team to review the returns processing fee for you. 

We are sorry to hear you are needing to return! Please click this link to start your return.

Any item purchased on sale or at a marked down price is final sale and ineligible for any form of return or exchange. If a discount code was applied to a full retail priced item, the item is not final sale unless if the discount code is advertised as final sale. We do not offer any exceptions for this policy.

Our discount codes are for one time use and are unable to be reloaded if you return your order.

We are sorry to hear you needed to return/exchange! When you submit an exchange it is not processed until the return has been sent back and the tracking label has updated to in transit with your returned products. Once your exchange has been processed, an order confirmation email will be sent over via email.

Our team asks for 1-7 business days to fulfill packages. Once your package has been fulfilled, an email will be sent confirming the tracking number.

Please note, we do not fulfill orders over the weekend and any expedited order placed after 12:30pm, will be fulfilled the following business day.

Once your order has been shipped, we ask for 1-10 business days for delivery. Please note, packages are subject to carrier delays.

Please note: We do not ship and/or deliver on weekends & some orders will require a signature. Please allow up to 2 days for your order to be dispatched. All orders received after 1:00 PM on Friday will be shipped the following Monday.

* 2 Day Expedited/Overnight orders must be placed before 12:30pm PST to be sent out within the same business day. Expedited orders placed after 12:30pm PST will ship out on the following business day. Expedited orders are delivered Monday-Friday. There is no expedited option for weekend delivery.

We offer free standard shipping for US items over $200 pre-tax and pre-shipping. If your US order is under $200, our standard shipping can vary between $8-$10.

If you are needing to expedite your package, we offer overnight and 2-day delivery. This expedited shipping cost can vary between $18-$40.

Please note, we do not fulfill orders over the weekend and any expedited order placed after 12:30pm, will be fulfilled the following business day.

Oh no! Since the package was indicated that it was delivered, there are a few steps we suggest taking! Occasionally, packages are marked as delivered before they are physically at your address. Please allow 24 hours following a delivery confirmation before assuming that there is an issue with the delivery.

1. Contact your local post carrier and try to speak to your postal person directly, as sometimes they have a recollection of when and where they leave packages.
2. Make sure your mail area is secure, and leave a note to request that packages not be left unattended.
3. Is there a chance one of your neighbors mistakenly collected your package?

If you have completed all of the above, please visit UPS to file a claim and provide our team with this claim number.

We cannot be held responsible for orders that go missing after obtaining a “Delivered” status. Please ensure that you provide a shipping address that is attended during the day if your mail area is not secure. An official non-emergency police report must accompany all claims for packages not received after being marked "Delivered".

All expedited orders need to be placed before 12:30pm PST to ship same day. If placed after 12:30pm PST, the order will ship out the following business day. We do not ship on weekends nor deliver on weekends. Orders placed on Friday after 12:30pm, will ship Monday. Orders placed with 2-day shipping on Thursday before 12:30pm PST, will arrive by end of day Monday and after 12:30pm PST would arrive Tuesday. Orders placed with overnight delivery after 12:30pm PST on Thursday, will arrive on Monday and before 12:30pm PST would arrive Friday. Orders placed with 2-day shipping on Friday before 12:30pm, will arrive Tuesday and after 12:30pm PST would arrive Wednesday. Orders placed with overnight delivery after 12:30pm PST on Friday, will arrive on Tuesday and before 12:30pm PST would arrive Monday.

We ship all international packages via Passport Shipping that is then delivered to you through your local carrier. The shipping cost can vary depending on your location. Once you have entered in your location through our checkout page, the shipping fee will be displayed with any custom and duty tax prior to finalizing your order. Due to your location, shipping fees vary. 

We offer free express shipping for all AU orders over $250AUD/$180USD (prices on the US site are still displayed in USD in the checkout). 

Orders under $250AUD/$180USD have a $15USD express option. Shipping time is 7-30 business days.

All expedited and ground shipping can incur carrier delays that will extend this transit time.

Once your order has been shipped, we ask for 10-30 business days for delivery. Please note, packages are subject to carrier delays and all international packages will incur taxes by their local government.

We are sorry to hear you have refused your package! Once our team has received your returned package, we will process a refund for the items, minus the shipping fee. If your order was placed with our free international shipping, then we will deduct the cost incurred for returning your suit back to our warehouse.

Yes, we ship to the UK & EU. To get your order to you, we've partnered with Passport Shipping and they will be the Seller for all orders to the UK for orders under £135 and orders to the EU for orders €150 and Under.

All international packages may be subject to taxes and duties. If you select the Passport Shipping option, this charge is calculated and shown in your total shipping price at checkout, and you will not have to pay anything on receipt of your parcel. If you select any shipping option other than Passport Shipping, your local customs office will assess the customs duties and fees and notify you of this additional charge by email, phone, or physical notice. The amount of the charge is completely at the discretion of one’s local government.

We are legally required to claim the full retail value price of products purchased and our shipping system automatically enters this information into the customs documents it creates.

Please note: If you used a discount on your order, your customs office assesses taxes based on the original retail price. 

Monday Swimwear is not held responsible nor can refund/reimburse for any taxes or duties charged by the customer’s local government. Any fees of this nature are the sole responsibility of the purchaser.

We are unable to offer a refund for taxes/duties.

If you select the Passport Shipping option, you will pay your duties and taxes upon checkout and your order is shipped DDP (Delivered Duty Paid), which means there is nothing for you to pay upon delivery.

If you do not use Passport Shipping option, we do not have the ability to estimate taxes prior to delivery.

Here are some helpful links:
- For information on Canadian Customs click HERE
- For information on UK Customs click HERE
- For information on Australia Customs click HERE

If you have any other questions about duties and taxes, please email us at customerservice@mondayswimwear.com

Some countries allow or require orders to be shipped DDU, these will be visible to your at time of checkout. Please note, we are unable to guarantee the cost of fees upon delivery. Duties and taxes are non-refundable.

We are legally required to claim the full retail value of products purchased and our shipping system automatically enters this information into the customs documents it creates.

Some countries have an easy process for applying for a refund of overpaid duties when you show proof of any discount applied to your purchase.

Please check with your local customs agency for details of any duty refund program in your region.

Canadian customers can use the request form found here.

We accept the following payment methods:
VISA
MasterCard
Discover
Amex
Apple Pay
PayPal

We process your order as soon as it's placed! Once an order has been placed we are unable to make ANY changes (This includes cancellations/shipping/billing addresses, shipping method, inserting promo code, removing/adding/altering an item in your order etc.)

We offer a detailed Fit Guide to help direct you to the right size in your Monday Swimwear. If you need any further assistance, please contact our customer service team through our contact page! 

We have chosen our Monday Swimwear fabric for it's perfect combination of softness and resiliency. To keep your Monday Swimwear suit in pristine condition, please follow our care instructions listed here.

Our online store is the only place in the world to buy original Monday Swimwear. We do occasionally host Pop-Up shops worldwide, in order to know when and where you can stay up to date through our email subscription and social media pages! 

We are unable to offer price adjustments and cannot apply discount codes to orders after they have been placed. Please note: Vouchers cannot be combined with other discount codes.

We ask for 1 business day to send out gift cards, please allow this time. We do not send out physical gift cards, we provide digital online gift certificates.

All the carriers are experiencing above normal volumes and are not keeping up with the higher than normal demand. UPS actually is doing better than most, FedEx next best, USPS is doing the worst. They are 14 days behind in some areas. It is common right now for USPS tracking to not be synchronized with actual deliveries. 
 
UPS has hired third parties, leased equipment, more staging space and temporary workers to get caught up. Unfortunately service sometimes is a bit compromised with all of this happening. But in the big scheme of things it’s usually a small percentage. UPS and FedEx have set up commercial access points for consumers to ship to with greater reliability in certain areas if desired by consumers. Another solution would be to use Route. They would work directly with the clients to process the delivery failures, do full refunds or reship items at no additional cost. From UPS we can expect approximately 95% reliability in delivery performance during this time.
 
At the onset of the Covid-19 pandemic, both FedEx and UPS suspended service guarantees, citing that business closures and above Peak Season volumes had impacted their ability to meet high standards of delivery service. However, both carriers have exception codes that invalidate money-back guarantees. 
 
FedEx service performance has been trending worse than UPS thus far during the pandemic. On-time percentage is in the low-90s for most weeks, which is a big lag behind their pre-Covid performance. FedEx maintains separate networks for Ground, SmartPost and Express, which makes them less flexible than UPS in this new environment.

In accordance with local governments, the Public Health Department and the Governor of California guidelines, our fulfillment center employees maintain at least six feet distance to ensure the safety of their health and to ensure orders are processed with minimal contact. For more information about social distancing practices, click here.

Should you have any questions about your order, please reach out to customerservice@mondayswimwear.com and we'd be happy to assist you!

Our team is currently processing returns/refunds as normal. Should there be any delays, we will update our FAQ.