FAQs

We gladly accept returns in their original condition—unused, unworn, and unaltered—with tags and liners attached for either a refund or store credit. All return requests must be made within 30 days of the delivery date.

Refunds or store credit will be processed within 14 business days from the date we receive the returned package.

Please note that we do not offer exchanges and refunds can only be issued to the original payment method. A returns processing fee of $20 AUD applies per return order, and shipping fees, as well as Route Shipping insurance, are non-refundable. Route Shipping insurance remains non-refundable even if a product is returned.

This policy applies to any location outside of the US and Australia. We happily accept returns in original condition (unused, unworn, and unaltered) with tags and liners attached for a refund back to the original payment method for the item returned.

We do not offer exchanges for international purchases. We do not refund back shipping, taxes, or duties and we do not cover the return postage fees. Route Shipping is non-refundable even if a product is returned.

If there is an active sale or marked down items, please refer to our sale return policy. All return requests must be made within 30 days after the date of delivery. The refund will be processed within 14 business days from the date of the returned package.

To begin your return, please use this link.

We recommend to always receive a receipt when dropping off your return. We do not recommend placing your return in a dropbox. If your return is lost and you have no proof of the return being sent out, we are unable to process your return.

The returns processing fee helps cover part of the cost of the shipping label we provide for returning your order to our receiving team.

This fee applies only to U.S. and Australian customers but can be waived if you choose to purchase your own return label from your carrier.

Start a return

Yes, you have the option to use your own return label for returns from Australia and U.S. locations, and the return fee will be waived.

For all other locations, customers must provide their own return label, as Monday does not supply one.

Please note that the return fee is separate from our shipping fee and Route Shipping insurance, both of which are final sale.

We are sorry to hear you are needing to return! Please click this link to start your return.

Our discount codes are for one time use and are unable to be reloaded if you return your order.

We now offer instant exchanges for U.S. customers! To receive your exchange, a temporary authorization will be placed on your credit card. If the unwanted items are not returned within 14 days, your card will be charged.

Please note that we do not offer express shipping for exchanges. If you need your exchange item within a specific timeframe, we recommend returning your item for a refund and placing a new order with express shipping.

At this time, we do not process international exchanges.

Our team requires 3-10 business days to fulfill orders. Once your package is on its way, you’ll receive an email with your tracking number. During peak holiday seasons or sale events, fulfillment may take a bit longer, so please allow up to 7 additional business days for delivery.

Please note that orders aren’t processed over the weekend, and any expedited order placed after 12:30 PM will be fulfilled on the next business day. Additionally, express shipping may be temporarily unavailable during busy periods.

Once your order has been fulfilled, please allow 3-12 business days for delivery. Keep in mind that carrier delays may occur.

We do not ship or deliver on weekends, and some orders may require a signature upon delivery.

For express shipping, orders must be placed by 12:30 PM PST to ship the same business day. Expedited orders placed after 12:30 PM PST will ship the following business day and are delivered Monday through Friday. 

Additionally, express shipping may be temporarily unavailable during busy periods.

Once your order has been fulfilled, please allow 3-12 business days for delivery. Keep in mind that carrier delays may occur. During peak holiday seasons or sale events, fulfillment may take a bit longer, so please allow up to 7 additional business days for delivery.

We offer free standard shipping for US items over $200 pre-tax and pre-shipping. If your US order is under $200, our standard shipping can vary between $8-$10.

If you are needing to expedite your package, we offer overnight and 2-day delivery. This expedited shipping cost can vary between $18-$40.

Please note, we do not fulfill orders over the weekend and any expedited order placed after 12:30pm, will be fulfilled the following business day.

We offer both overnight and 3-5 business day express shipping options. Expedited orders placed before 12:30 PM PST, Monday through Friday, will ship out the same day.

Orders placed after 12:30 PM PST will ship on the following business day. Please note, we do not ship or deliver on weekends or holidays. Please be aware that express shipping may be temporarily unavailable during peak periods.

For Overnight Shipping:

• Orders placed on Thursday before 12:30 PM PST will arrive on Friday; after 12:30 PM PST, they’ll arrive on Monday.
  
• Orders placed on Friday before 12:30 PM PST will arrive on Monday; after 12:30 PM PST, they’ll arrive on Tuesday.

If your package is marked as delivered but you can’t locate it, don’t worry—our Route Shipping Insurance can help cover lost packages. We highly recommend keeping this insurance with your purchase for peace of mind. If you have Route Insurance, you can file a claim through this link: https://claims.route.com
Before reaching out to Route, here are a few steps you can take:

1. Allow 24 hours after the delivery confirmation, as packages sometimes arrive shortly afterward.
   
2. Contact your local post carrier and speak directly to your postal worker, as they may remember where they left your package.
   
3. Ensure your mail area is secure, and consider leaving a note requesting that packages not be left unattended.
   
4. Check with your neighbors to see if they mistakenly collected your package.

If you’ve completed these steps and still can’t find your package, please visit the carrier to file a claim. Please note that we cannot be held responsible for orders marked as “Delivered” or for packages covered without Route Shipping Insurance.
To avoid future issues, ensure you provide a shipping address where someone can receive the package during the day if your mail area isn’t secure. For packages marked as “Delivered” but not received, an official non-emergency police report must be included with any claims.

Route automatically connects to everything you’ve ordered from all your favorite retailers while allowing you to visually track your packages, anytime, anywhere. Add Route Package Protection at checkout with partnered merchants and unlock full package protection and seamless resolution for order issues.

Go to claims.route.com. Note: We refund the cost of the item(s) alone when approved. Shipping costs, taxes, and the Route premium are not included. Route also does not pay custom/duty fees. 

You can view your deliveries in the Route mobile app to get a real-time view of where all of your packages are. On the MAP screen, you can swipe through cards or zoom into the map to see where packages are in-transit. Tap on a card to open up the Order Details page.  You can also see a list view of all your packages on the Orders screen. From there, you can tap on orders to see the order details which will provide info around where your order is in transit. Download the Route app for the iOs on the Apple App Store or for Android on the Google Play Store.

The prices on the website and any sales tax assessed in checkout (which is calculated based on your shipping address) are inclusive of any any import-related costs, including tariffs, duties, and taxes that we incurred in getting our products to our California warehouse, where your order will ship from. You will not incur any additional charges on delivery of your order.

We accept the following payment methods:
VISA
MasterCard
Discover
Amex
Apple Pay
PayPal

We process your order as soon as it's placed! Once an order has been placed we are unable to make ANY changes (This includes cancellations/shipping/billing addresses, shipping method, inserting promo code, removing/adding/altering an item in your order etc.)

We offer a detailed Fit Guide to help direct you to the right size in your Monday Swimwear. If you need any further assistance, please contact our customer service team through our contact page! 

We have chosen our Monday Swimwear fabric for it's perfect combination of softness and resiliency. To keep your Monday Swimwear suit in pristine condition, please follow our care instructions listed here.

Our online store is the only place in the world to buy original Monday Swimwear. We do occasionally host Pop-Up shops worldwide, in order to know when and where you can stay up to date through our email subscription and social media pages! 

We ask for 1 business day to send out gift cards, please allow this time. We do not send out physical gift cards, we provide digital online gift certificates.

Our team is currently processing returns/refunds as normal. Should there be any delays, we will update our FAQ.