Refund policy
What is your return policy during the sale?
Orders placed with Black Friday or Cyber Monday codes are eligible for store credit only. Items listed as Final Sale are not eligible for store credit, exchanges, or refunds.
End of Season Sale items have a special return policy: items marked down 20–30% are eligible for store credit within 14 days from date of delivery only, while items discounted 40% or more and marked final sale cannot be returned or exchanged.
Do you offer price adjustments?
We understand your interest in a price adjustment, but unfortunately, we do not offer this option. During our sales periods, discounts are adjusted based on available inventory and this is not a policy we offer exceptions on.
I am located in the US, what is your return policy?
We happily accept returns in original condition (unused, unworn, and unaltered) with tags and liners attached for either a refund, store credit, or a one time exchange. All return requests must be made within 14 days after the date of delivery. The refund, store credit, or exchange will be processed within 14 business days from the date of the returned package. We can only process a refund back to the original payment method and we charge a returns processing fee of 4% (max $18) per return order and we do not refund any shipping fees. Route Shipping is non-refundable even if a product is returned.
I am an international customer, what is your return policy?
This policy applies to any location outside of the US. We happily accept returns in original condition (unused, unworn, and unaltered) with tags and liners attached for a refund back to the original payment method for the item returned.
We do not offer exchanges for international purchases. We do not refund back shipping, taxes, or duties and we do not cover the return postage fees. Route Shipping is non-refundable even if a product is returned.
If there is an active sale or marked down items, please refer to our sale return policy. All return requests must be made within 14 days after the date of delivery. The refund will be processed within 14 business days from the date of the returned package.
If you are needing to begin your return, please use this link.
Are there any steps to take before returning my order?
We recommend to always receive a receipt when dropping off your return. We do not recommend placing your return in a dropbox. If your return is lost and you have no proof of the return being sent out, we are unable to process your return.
What is your returns processing fee?
The returns processing fee helps to cover in part the cost of the shipping label that we provide to send your order back to our receiving team.
Orders returned for a refund will incur the returns processing fee -- exchanges & orders returned for store credit do not.
Can I use my own return label to process a return?
The returns processing fee helps to cover in part the cost of the shipping label that we provide to send your order back to our receiving team.
If you would like to provide your own shipping label, please reach out to our customer service team to review the returns processing fee for you.
If I return an order that had a discount code applied, will the discount code be available again for a new purchase?
Our discount codes are for one time use and are unable to be reloaded if you return your order.
When will my exchange ship out?
We are sorry to hear you needed to return/exchange! When you submit an exchange it is not processed until the return has been sent back and the tracking label has updated to in transit with your returned products. Once your exchange has been processed, an order confirmation email will be sent over via email.